Agency-Wide QAPI: Expanding Beyond Satisfaction Webinar
Thursday, September 30, 2010
1:00 pm - 2:30 pm EDT
Presented through a cooperative partnership between Suncoast Institute and DEYTA.
Presenter: Susan Bruno, MSW, LCSW, Director of Outreach, Suncoast Institute and
Laurie West, BS, Director of Quality & Service Excellence, Suncoast Hospice
You will learn how to:
1. Define the components of an agency -wide strategic quality plan that meets regulatory requirements.
2. Review the selection and prioritizing process to determine methods in selecting and prioritizing defined projects.
3. Identify the methods, processes and places within the organization to find data elements which impact quality improvement.
4. Discover hidden gems of information within your organization that impact best practices.
CE 1.5: N, P, NHA
Price Options: $89.00 per webinar web/phone connection
Contact Hour Fees: Free to primary site attendee, $10.00 per additional attendee at the same site (web/phone connection), per webinar.